MANAGE SERVICE AGENTS     PROTECT PROFITS            SAFEGUARD THE BRAND     REDUCE RETURNS

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Retailers focus on sales and income; returns need a  completely different skill set. Resolve know why  unnecessary product returns enter the returns chain,  the true costs, and how to reduce them. We have  spent over 20 years specialising in reducing product  returns, and their associated costs. If we were not  the experts why would companies like Philips,  Remington, Meyer Prestige, Conair, Wickes, Travis  Perkins, Argos, Homebase, Makro, and B & Q use us?

Returns Reduction

The value of returned products often  exceed the turnover of many large  enterprises, yet most fail to manage them  effectively. ‘Built into the margin’ is a  fallacy, and there is no one ‘quick fix’. Our  track record with major clients has earned  us the reputation as ‘The Experts’.   

Service Agent Management

We assess, appoint, and manage service  agent networks. Ensuring customers  receive the standard of service you  expect; and you are not overcharged. Our  engineers can see through the technical  smokescreens used to baffle retailers, and  understand the difference between BOG  and No Returns agreements.

Technical Rework

When you are sourcing directly it is often  more cost effective to rectify issues in the  UK, and bill the vendor. We are the  preferred UK technical rework house for a  number of major suppliers.     

We also conduct failure analysis and  corrective action reports for retailers and  suppliers.

The Technical Support Resource

Resolve - The One Stop Solution