Retailers focus on sales and income; returns need a completely different skill set. Resolve know why unnecessary product returns enter the returns chain, the true costs, and how to reduce them. We have spent over 20 years specialising in reducing product returns, and their associated costs. If we were not the experts why would companies like Philips, Remington, Meyer Prestige, Conair, Wickes, Travis Perkins, Argos, Homebase, Makro, and B & Q use us?

Returns Reduction

The value of returned products often exceed the turnover of many large enterprises, yet most fail to manage them effectively. ‘Built into the margin’ is a fallacy, and there is no one ‘quick fix’. Our track record with major clients has earned us the reputation as ‘The Experts’.

Service Agent Management

We assess, appoint, and manage service agent networks. Ensuring customers receive the standard of service you expect; and you are not overcharged. Our engineers can see through the technical smokescreens used to baffle retailers, and understand the difference between BOG and No Returns agreements.

Technical Rework

When you are sourcing directly it is often more cost effective to rectify issues in the UK, and bill the vendor. We are the preferred UK technical rework house for a number of major suppliers.

We also conduct failure analysis and corrective action reports for retailers and suppliers.

The Technical Support Resource

Resolve - The One Stop Solution